Information regarding creations in reservation status

Creations in reservation status will be produced once you have placed your order and made the full payment. ​


Due to the production process and the need of shipment from abroad, we are unable to provide an exact time for the arrival of your creation. ​


We will arrange for your creation to be delivered as soon as it is ready and you will be informed if there are any updates on the status of your creation.​


If you need to cancel your reservation while waiting, you can contact our personal advisors for a refund, but kindly note that the creation will no longer be reserved for you after cancellation. If the creation has been personalized (engraved or resized, etc.), we may only partially refund the prepayment.​


Please note, personalized creations are not eligible for the thirty days return policy.


We invite you to contact our personal advisors on (+86)4006237878 Monday to Sunday from 9am to 6pm for any questions you may have. 


Thank you for your understanding and patience.