CONDITIONS OF SALE 

VAN CLEEF & ARPELS CHINA E-BOUTIQUE 

& CLIENT RELATIONS CENTER

Last updated: December 2020

About Van Cleef & Arpels and these Conditions of Sale

These Conditions of Sale apply to any sales of Van Cleef & Arpels products or services that you may order from历峰贸易（上海）有限公司(Richemont Trading (Shanghai) Co., Ltd), using the website "www.vancleefarpels.com"  and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”).

历峰贸易（上海）有限公司(Richemont Trading (Shanghai) Co., Ltd) has its registered offices at Unit 801-808, 8/F, Tower 3, Kerry Center, 1288 Yan An Road Middle, JingAn district, Shanghai. 200041 (Van Cleef & Arpels and "we", "us" and "our"). Our VAT number is 91310 00071 8629 943.

By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale. Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

Updates to these Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts; (b) have legal capacity to enter into contracts; and (c) residents of Peoples Republic of China (for the purpose of these Conditions of Sales, excluding Hong Kong S.A.R, Macau S.A.R, Taiwan China), may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product availability & quantity

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time for legitimate grounds, or in the case that we cannot provide with effort. The quantity of products shall not exceed 5pieces of different reference products and 2 pieces same reference products.

Account registration & guest checkout

To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

While creating an online account, you will receive an SMS including validation code, you shall enter the validation code to validate your registered mobile phone. Upon validation, you will receive another SMS with hyperlink for your to log on your online account with your registered mobile phone and validation code/password. 

Personalized services

Personalization services (for example engraving) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

Order Process

The order process of the Platforms will include the following:
•    Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
•    Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.  
•    Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including Mobile phone number, shipping address, and payment information). You should carefully check and confirm all details on the order summary page before placing your order.  
•    Placing of Order: You then check the relevant box and place your order.

In the case of an order being placed through the Client Relations Center, the Van Cleef & Arpels ambassador will walk you through the steps above and verbally ask you to confirm the details of your order. You will provide personal information for purchase via Service Channel, such as but not limited delivery address, payment information, etc. You guarantee that the personal information you provided is accurate. We, or any authorized third party, can collect additional information to process your order and payment. Any further information about personal information processing, please refer to the Privacy Policy.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on legitimate grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.  If any illegal wording and expression in personal information of your order, we reserve the rights to refuse or not to receive the orders.

Prices, taxes and shipping costs

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center include sales taxes but exclude shipping costs and other taxes unless otherwise stated.

The applicable currency will be Chinese Yuan.

Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Payment

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not process your order.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

The partial or full amount of your purchase will typically be charged on your payment card upon your order payment is processed, at which point you will be sent a Confirmation of Order acknowledgement confirmation and your payment card will be charged the applicable purchase price.

Where we offer Alipay/WePay / China Union pay as a payment method, the full amount of your purchase will be debited on your payment card immediately following the placement of your order. We will notify you with an Oder Acknowledgement Confirmation including a hyperlink for third-party payment (e.g. Alipay, WePay).  Pre-payment shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay. If your payment is not credited into our bank account within 24 hours after you have placed your order, your order will be cancelled. By paying via abovementioned third-party, you shall follow their terms and conditions accordingly.

We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within 72 hours (after you have placed your order, your order will be cancelled. Please be reminded to mark your Order Number on your bank wire form.  

We may also accept cash on delivery for orders under 20000 RMB , and Split payment with combination of online payment and cash on delivery payment. Please refer to our website or obtain more information via Client Relations Center. 

For order you place with cash on delivery payment option, personalized services or engraving services will not be applicable, and it will be processed right after you complete the order check out and submit the order. Cash on delivery payment amount will be collected at the time our delivery partner deliver the product parcel to you, before you sign off the parcel.

Security

We will prevent your personal information from lost, theft, as well as unauthorized access, disclosure, modification and infringement. We have encrypted the page of personal information collection with SSL. However, we cannot guarantee that security of your data will not be violated. For more details, please refer to Privacy Policy. 

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by SMS, e-mail or otherwise confirming the details of your order together with an order reference number), including the detail information of your order, the picked payment method and the hyperlink of these Conditions of Sales. It will also include this order reference number assigned by us. Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. You are entitled to modify your order before payment, and to cancel your order before delivery. You cannot cancel your order after delivery. This will not impact other rights you are entitled under these Conditions of Sales. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly.  

These Conditions of Sale will be provided to you when we acknowledge your order.

Confirmation of Order Payment

Upon acceptance of your payment (via third-party, bank wire or cash on delivery), we will send you Confirmation of Order Payment to notify you that your order has been accepted.

This Confirmation of Order Payment constitutes our acceptance of your order and indicates the existence of a binding sales contract.  We will retain information relevant to the order according to applicable laws. You can obtain the information from Client Relation Center. 

Shipping Policy

We only accept orders for delivery to the province / city/ district that are identified during the Order Process. Please note that we do not ship to certain addresses, such as locations in Hong Kong S.A.R, Macao S.A.R, Taiwan China, and military, certain restricted areas, or PO boxes. For further information, please contact the Client Relations Center.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the Platforms or call the Client Relations Center for more information. We will inform you by SMS / e-mail or by telephone when the product is ready for pick-up at the boutique.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments, unless otherwise communicated to you).

Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by SMS / e-mail or otherwise). 

Delivery

We will use reasonable efforts to ensure delivery by the carrier will be completed within the estimated delivery lead time mention in Acknowledgement of Order. Please note such estimated delivery lead time is calculated from the date of our written Confirmation of Order Payment (except for the circumstance of cash on delivery). 

Except for the products you have purchased, each parcel will also include (i) all relevant attachment (if any), (ii) service manual (including Van Cleef & Arpels International Warranty Card), (iii) a thank-you card and a blank gift card, (iv) the shipment order containing order number. 

If you are a registered client, you can inquire your parcel tracking number from “My Account” page or from Client Relation Center. 

When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation. 

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. 

We will require you to present a verification pin code triggered by our carrier, and a handwritten or electronic signature by you, or a delegated person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  

Invoices

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (Send to you with SMS and url link direct you to your order detail landing page with a PDF attachment or otherwise). 

In the case that you wish to receive a refundable invoice, please contact Client Relation Center and provide necessary documents. 

Returns and Exchanges

(a)    Right to Cancel

seven (7) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order, except for the order with product being personalized upon your order request., products that have been engraved or that have been resized or stretched.

To cancel the contract and return your product(s), you can contact our Client Relations Center. To exercise your right of return, you must call our Client Relations Center to obtain by SMS / email a return form mentioning the Return Number (RN / Return ODN number) and send back the product to us  following the return process set forth below.

(b)    Return Process

Products that have been purchased through the Sales Channels may only be returned to our Van Cleef & Arpels e-boutique distribution center at the address of our Returns Department, as provided through our Client Relations Center, or if available to selected Van Cleef & Arpels retail boutiques, in accordance with these Conditions of Sale.

Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center.

If you want to return the product, please do not delay and return within 7 days from the day on which you receive the product.

Following steps must be followed for product return:

To return product to the address of Van Cleef & Arpels Returns Department, please contact Client Relation Center to obtain by SMS / email a return form mentioning the Return Number (RN). You may be required to provide photos of the products for us to make a first assessment of the condition of these products.

To return product to the designated Van Cleef & Arpels retail boutiques according to these Conditions of Sales, you may bring along the products, attachments, service manual (including International Warranty Card), invoice (if any) and all other documents.

To return a product to our e-boutique distribution center, you must follow the steps mentioned below:  

(i)    Call the Client Relations Center.
(ii)    You may use our pick-up service and agree on a pick-up date with our logistics partner. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
(iii)    The Client Relations Center will ask you to complete the return form that was enclosed with your product delivery;
(iv)    Please fill out the required information on the return form and sign it;
(v)    You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
(vi)    Please seal the delivery package ; 
(vii)    For our pick-up service, our logistics partner will pick-up the sealed delivery package on the agreed date.

You must keep a proof of return shipment and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Van Cleef & Arpels e-boutique distribution center will be eligible for a refund or exchange.

(c)    Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you.

(d)    Products you cannot return or exchange

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or that have been resized or stretched.

(e)    Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within  seven (7) days.

If you have used cash on delivery to pay your order, you will be asked to provide your bank account information on the return form or by calling our Client Relations Center for us to proceed with the refund.

(f)    Exchanges

You may return a product purchased through the Sales Channels for exchange with another Van Cleef & Arpels product within seven (7) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above. 

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Van Cleef & Arpels e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Manufacturer’s guarantee and your legal consumer rights

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Van Cleef & Arpels Guarantee. If you wish to repair a product covered by the applicable Van Cleef & Arpels Guarantee, please refer to the applicable Van Cleef & Arpels Guarantee, and call our Client Relations Center for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Van Cleef & Arpels Guarantee.

Repairs

For any repair inquiries relating to a product ordered through the Sales Channels, please contact our Client Relations Center.

Product descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Before delivering Confirmation of Order Payment and constituting a binding sales contract, we do not confirm on the price of products. If the actual price is higher than expressed online, we will seek for your instruction before delivery, otherwise, we will refuse the order and notify you accordingly.

If any mistaken information happens, you may return the product(s) according to our return policy.

Limitation of liability

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, particular in consumer protection laws, and consequently some of the above exclusions and limitations may not apply.

General provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Van Cleef & Arpels Guarantee.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of the People’s Republic of China, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale.  Where the laws of the People’s Republic of China are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

You may bring proceedings against us in the courts of Shanghai . We may also bring proceedings against you in the courts of Shanghai.

Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Van Cleef & Arpels Client Relations Center
Unit 905-916, Two ICC | No. 288 South Shaanxi Road, Shanghai 

Phone Number: +86 400 6237 878

PRIVACY POLICY

Last updated: [ October ]  2021

About Van Cleef & Arpels and this Privacy Policy

Van Cleef & Arpels has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, our affiliates and our boutiques.  

Please take a moment to read the following policy that explains how we collect, store, use,  transfer, provide, disclose and delete (collectively “processing”) the personal information that you provide to us on our websites, mobile applications and other digital platforms, such as TMall PFS and WeBoutique and mini-program), (together referred to as the “Platforms”), when you visit a Van Cleef & Arpels boutique, contact the Van Cleef & Arpels concierge by telephone or email, or when you interact with us over social media platforms (including WeChat and TMall). It also explains how we collect information through the use of cookies and related technologies when you use some of our Platforms.  

Before using our services, please read and fully understand the following policy.  We process your personal information in accordance this Privacy Policy in order to provide services to you.  If you do not agree with the content of this Privacy Policy, our services may not be used or the full range of our services may be affected as a result.   

Where we offer our products for sale online or by phone through the Van Cleef & Arpels Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.  

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will notify you by publishing the changes on this Platform. We will also inform you by other means such as sending you notification e-mails and/or push notifications and/or pop-up windows prior to making any material changes, which   may affect your rights and interests in this Privacy Policy, security, or involve with changes in the category of information we process, the purpose or methods of our processing, the parties to whom we share, transfer or disclose the information, our contact information, how you exercise your rights.    

Information you provide to us and how we use it

Personal information means information that is recorded electronically or otherwise and relates to identified or identifiable natural person, not including anonymized information. Sensitive personal information means information that, if leaked, illegally disclosed or abused, may lead to causing harm to dignity of a natural person, bodily harm or property damage to a natural person. Sensitive personal information may include but not limited to biometric characteristics, religious belief, special identity, medical and health information, financial and account information and tracking information as well as personal information of minor under 14 years old.. 

         a.     What personal information we collect

We may process following personal information, including sensitive personal information as detailed below。

• To access certain areas of our Platforms, you will need to register with us.  During the registration process you will be asked to submit basic personal information about yourself (including information such as your name, date of birth and mobile number and other information that you may voluntarily provide to us, such as gender, age and nationality, hobbies and preferences). We may also collect the digital identification information (including system account number and IP address, account nickname, email address, relevant passport and password protection questions). By entering your details in the fields requested and registering with us, you enable Van Cleef & Arpels to provide you with the services you select;  

• When you purchase products online, offline, boutiques or by phone, we collect information such as your purchase details (including the merchandise and price, the time when the order is placed, the order code and status), relevant payment information (including time, amount and method of payment and other payment information) and delivery information (including recipient’s name, address and telephone number), to process your order, to deliver products and services, process payments and issue invoices, to update your purchase status and records;      

• We will collect personal information (including your name and your telephone number) from you when you correspond with us (for example, if you contact us with a query about one of our products or services or product repair/maintenace services), when you visit a Van Cleef & Arpels boutique, or when you contact the Van Cleef & Arpels concierge by telephone or emails, in order to match our existing records and provide personalised services for you.  Your phone calls may be recorded for the purposes of security, evidence, training, quality control, analysis and development; and  

• If you follows us or choose to interact with Van Cleef & Arpels on or via a social media platform or other third-party service providers (including TMall and WeChat), we will collect the information you have provided to us through that platform or third-party service providers (including your profile photo, nick name, area and other information authorised on the prompt page);
  
  
• When you use live chat function on our Platforms to contact us, we will collect the chat history with us (including your preferences) to facilitate our response to your inquiries and to improve our customer services; and
  
  
• When you choose to use our visual chat function on our Platforms to contact us, the chat history with us (including your preference) will, with your consent, be recorded for training, quality monitoring, analytics and development purposes.  We will also collect the chat content to facilitate our response to your inquiries and to improve our customer services.
  
  
• Except third party digital platforms (such as TMall and WeChat), we collect certain information automatically about visitors to our Platforms via Cookie, described in the section headed "Cookies and other information that we automatically collect", below;
  
  
• We will collect information about your location to the extent that we provide any location services, described in the section headed “Location information” below.

Providing us with personal information laid out above is voluntary but it is necessary for providing services, we may not be able to process your order and send you the required order acknowledgement and shipping confirmation notice or repair progress notice, deal with your enquiries, provide you with your requested services etc., if you do not provide us with certain requested information.  

We may also collect your sensitive personal information with your consent where there is specific purpose: such as your financial information (including transaction records and payment account), individual identification information and other information (including communication records, tracking, browsing history and geographical location.

b.     How we will use your personal information

We will use the information we collect from you for the following purposes:

• Manage and fulfil purchase and repair orders, facilitate delivery, refund, provide after-sales services, online appointment, online queue up, extended product warranty, product exchange, sales note, and service satisfaction survey;
  
  
• Manage your accounts, and our accounts and records;
  
  
• Verify you are 14 or above;
  
  
• Deal with your enquiries and requests; 
  
  
•  Send service-related communications, including announcements and administrative messages such as order confirmation;
  
  
• Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us. When we use your personal information for automated decision, we will ensure transparency, fairness and unbiased in the decision, ensure that your transaction terms (including price) not subject to unreasonably different treatment.; 
  
  
• Send you marketing communications (including e-mails, SMS, MMS, instant messaging and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
  
  
• Conduct market research, analysis and demographic studies (including customer survey), together with de-identified personal information, to analyse, profile and monitor customer patterns so that we can continuously improve the services we provide to our customers;
  
  
•  Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure;
  
  
• Understand how our Platforms are used so that we can continuously improve our Platforms and services and other offerings; 
  
  
• Conduct indirect and/or direct user profiling for the purposes of improving the services we provide to our customers and, where we are permitted to do so in accordance with applicable laws or we have obtained your consent to do so, sending you marketing information on our products and services which may be of interest to you (please see the “Your choices” section below for further information about how you can control these updates); 
  
  
• Unless you explicitly refuse, we may reasonably collect and process the personal information publicly disclosed by you or otherwise in accordance with laws, in order for us to better understand our clients and increase our service quality;
  
  
•  We will share or transfer your personal information in the occasions and by means as described in the section headed “Entrustment, sharing and transferring your information” below; and
  
  
• We will seek your approval in advance when we collect or use your personal information for other purposes not specified in this Privacy Policy.

Cookies and other information that we automatically collect

Like most platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you, to achieve better security and fraud prevention purposes, and to customise your experience, and provide us with information about the way our visitors access our Platforms. You can find out more about how we use cookies and related technologies below.  Please note that our Platforms referred to in this Section does not include our boutiques, mini-program or other business and commercial operations on third party platforms (such as TMall and WeChat).

What is a cookie?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

·             First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device. They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

·             Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

What cookies does Van Cleef & Arpels use?

The Platform serves only the following types of cookies to your computer or mobile device:

How to control or delete cookies

·  We use non-essential cookies on the basis of your consent. You have the right to withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

You can set your cookies preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

IP addresses

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information, which cannot identify you, with advertisers, sponsors or other businesses.

Wi-Fi usage

If you register for our free Wi-Fi service at our stores or events, we will collect certain information about your device, including MAC or IP address, connection date and time and the location(s) at which you connected to our Wi-Fi service, for the purpose of providing the Wi-Fi service to you. When you connect to our Wi-Fi service you may be directed to our Platforms and we may collect and process information using “Cookies”. You may refuse to such collection by not connecting to our Wi-Fi routers in our stores or events.

Location information

We collect and use information about the device you are using to connect to our online services, including services on our site, application or any interactive content. This information typically includes the type of device you are using, your internet browser, your location or the application running on your device. When you enter in a store or attend an event, we may also use technologies that connect to the functionality on your device (typically your mobile phone) such as Bluetooth and GPS and collect information based on Wi-Fi and other in-store technologies. You can view the status of the above permission item by item in the device system, and you can decide whether to turn on or off at any time. Please note that by granting a permission means that you authorise us to collect and use relevant personal information to provide you relevant services. If you cancel the permission by turning off the function, it means that you withdraw the authorisation, we would not be able to continue to collect and use the relevant personal information, nor would we be able to provide you with the corresponding services. However, your decision to turn off permissions does not affect the effectiveness of previous personal information processing activities based on your authorization. Please note that information you voluntarily share or even publicly share while using our services may involve personal information or even sensitive personal information about yourself or others. Please be careful about any such sharing of information when using our services.

Information collection by third parties

a.     Third parties for Software Development Kit (“SDK”) or Application Programming Interface(“API”) (as listed in Exhibit 1) 

In order to facilitate the account verification, the online payment and booking delivery service, or to withdraw map data, we may incorporate third party’s services within this Platform, and such third party may directly collect from you some data out of our control. We will mark such services/functions as “provided by third party”, and also require such a third party to obtain your consent and to respond to your requests in accordance with applicable laws.

b.     Third parties for advertising (as listed in Exhibit 1)

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in. 

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

Entrustment, Sharing, transferring and disclose your information

• Entrustment: we will disclose your personal information to our  third party service providers entrusted by us to process personal information necessary for the purposes of providing online, ·       offline and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it” (including delivery companies, logistics companies and trading partners, marketing service providers, advertising providers, communication service providers (such as emails, SMS, multi-media communication and social media) and technology service providers. We will use reasonable efforts (e.g., through contractual arrangements and regular reviews of security impact assessments) to ensure that our entrusted third parties have adequate data security measures in place to protect your personal information and only process the information for the entrustment purposes and processing methods.
  
  
•   Legal requirements, obligations or requested by government or enforcement authorities: We will disclose your personal information in accordance with applicable law or regulation or required by legal proceeding.  We will also disclose your personal information to enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect the severe legitimate rights of us or of any third party, in which case we are not obliged to seek your prior consent; and
  
  
• Merger or acquisition: in a merger or acquisition, purchase or transfer or similar transaction of all or substantially all of our assets and busines, if your personal information is to be transferred, we will require the new company or organisation that is to hold your personal information to continue to be subject to the terms of this Privacy Policy, or obtain your new consent. 

We will not disclose your personal information unless we receive your explicit consent or in accordance with laws or requested by government or enforcement authority. 

We may share with third parties the aggregated or anonymised information or data that cannot directly identify your identity.

Cross-border transfers

All of your personal information specified in the section headed “Information you provide to us and how we use it” above, including the sensitive personal information, we collect, may be， based on business needs, transferred to, stored and processed in places outside of Mainland China such as Hong Kong SAR, China, Switzerland and the European Union in accordance with applicable laws or in any country or region where one or more of our affiliated group companies or entrusted service providers are located or maintain facilities. For the countries and regions of our affiliated group companies located outside of Mainland China and their addresses and contact details, please visit https://www.richemont.com/en/home/about-us/global-presence/. The transferred information will be retained at each transferee until the earlier of the achievement of such purpose for such transferee, and the cancelation of your account. Prior to such cross-border transfers, we will (1) conduct security assessment in accordance with the requirements of the State; or (2) be certified by a specialized institution in accordance with the provisions of the State Cyberspace Administration in respect of the protection of personal information; or (3) conclude written agreements with the overseas transferee specifying rights and obligations and supervise the overseas transferee’s processing of personal information to ensure that the overseas transferees’ processing meets the standards for protection of personal information under the Personal Information Protection Law and they only process the data within the authorised scope. While other countries/regions may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We take all reasonable measures so as to ensure that only the information necessary, appropriate and relevant to the purposes laid out in the Privacy Policy is collected, used and shared. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We will stop using or delete your personal information upon your request, or anonymize your personal information. We have appropriate technical, encrypted, anonymous and organisational physical, electronic, and procedural safeguards (e.g., TLS, SSL) to protect the personal information that you provide to us against unauthorised or unlawful processing, damage to the data integrity, and against accidental loss, damage or destruction. We have established a designated management system, process and organization to ensure information security. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else. We may convert your personal information into statistical, aggregate or other de-identified information so that you cannot be identified and such personal information will be used for research and analysis. We ensure data security during the transfer, storage and backup process of personal information, and regularly conduct security audit.

If unfortunately, any data leakage or distortion happens, we will stick to the applicable laws and take all reasonable countermeasures and remedial measures in our emergency plan to minimize the effect on your lawful interests, including informing you of such accident and the corresponding advices to you.

Your choices

Access and correction: Unless applicable law prohibits or limits you to do so, you have the right to ask for access to any personal information that we hold about you in our records, or to correct or contact us to help you correct any inaccuracies and to update any out-of-date information.

Deletion: You have the right to request the erasure of your personal information we collected, if our processing violates any applicable law or against your consent, or if you wish to cancel the registration or no longer use our Platform, or our Platform no longer serves you. We would like to note some information is indispensable to some functions on this Platform, if such information is deleted, the corresponding functions will turn inactive. After you cancel your registration with us on this Platform, we will delete your personal information or anonymize it as required by the applicable laws. However, we may retain other information collected through this Platform, including transactions information such as payment records, logistics and express delivery, return, replacement and after-sales services, risk assessment reports and handling records, which may contain your personal information, within certain period of time after you cancel your registration, in order to comply with our obligations as prescribed under the applicable laws and regulations. Please note that your request to cancel your registration with us in  one of our Platforms does not affect your registration with us in other Platforms, unless you request to cancel all your registration with us in all our Platforms.

Changes: You have the right to object to or withdraw your authorization to us processing your personal information. However, the corresponding functions at our Platforms may accordingly turn inactive for you, and our processing prior to your revocation will remain unaffected. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status), or to shut down some customized promotion information. If you wish to exercise any of these rights, please write to us at the address listed below.  You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. We will respond to your requests within a reasonable time period, no later than 30 days thereafter. Once you withdraw your authorization, we will no longer process your personal information. Your decision to withdraw your authorization will not affect any of our previous processing of personal information based on your authorization.

Retention: We will only keep your information as long as necessary to serve the purposes laid out above or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving Van Cleef & Arpels updates for the purpose of ensuring we do not continue to contact you further. Should you wish to cancel your account or otherwise unsubscribe from one of our Platforms, unless local legislation requires a different retention period, we will delete or anonymize your information and have the overseas transferees delete or anonymize the same within a reasonable period (subject to any local law requirements) upon receipt of your request. Your personal information will be deleted or destroyed in a manner that cannot be restored or reproduced.

Minor

In commercial activities, we assume that you have the appropriate capacity for civil conduct. We understand the importance of safeguarding the personal data of minors. The Platforms are not directed at any minor who we know to be under the age of 14, nor do we collect any personal information from any mior who we know to be under the age of 14. We may collect your birthday information to verify whether you are underage. If you are under the age of 14, you should not use the Platform and should not submit any personal information to us. In case we find that you are under the age of 14 but you submit your personal information to us, we will terminate services to you (including account cancelation) and delete such personal information as soon as possible. If you are above the age of 14 but under the age of 18, we may request that your parents or other guardians read this Privacy Policy carefully and you may only use our services or provide information to us with the consent of your parents or other guardians.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications. We may first ask you to prove your identity and then handle your request within reasonable period no longer than 30 days.

Unless you make unreasonably repetitive or unreasonably burdensome requests, our responses to your requests will not charge you in any way.  And, we may reject your request if it violates confidentiality of business secrets, abuses your rights, involves malice, or conflicts with social welfare, public security, other persons’ legitimate interests, or our obligations under applicable law.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

Client.Relations.China@vancleefarpels.com

50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

Exhibit 1 List of third parties

WEBSITE TERMS & CONDITIONS

Last updated: September 2016

About Van Cleef & Arpels and these Terms of Use

Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  The Platforms are owned and edited by Van Cleef & Arpels.

These Terms of Use govern your use of Van Cleef & Arpels websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above and its affiliates.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use.  If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform. 

Updates to these Terms of Use

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.

About our hosting services

Hosting Services for our website is provided by Richemont International SA in Switzerland.

Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our privacy policy

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.

Van Cleef & Arpels e-Boutique – Conditions of Sale

Customers purchasing products online or by phone through the Van Cleef & Arpels Client Relations Centre must read the Conditions of Sale, which will govern the terms and conditions of any such purchases. The provisions entitled "Limitation of liability" below do not cover the sale of products online of over the phone and please refer to the Conditions of Sale for the relevant exclusions and limitations of liability.

Use of materials on the Platforms

Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Van Cleef & Arpels Material in any way for any public or commercial purposes. Furthermore, Van Cleef & Arpels Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Van Cleef & Arpels Material will automatically terminate and any copies made of Van Cleef & Arpels Material must be immediately destroyed. Any unauthorised use of Van Cleef & Arpels Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Your submissions and unsolicited communications

This section concerns communications sent to Van Cleef & Arpels. It does not concern the communication of personal information to Van Cleef & Arpels in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality creations including jewelry, high jewelry and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’ creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Van Cleef & Arpels may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.

Limitation of liability

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.

Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Van Cleef & Arpels and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

Trademark notice

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Copyright notice

All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links & linking

The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.
Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.

Termination and suspension

You agree that Van Cleef & Arpels may terminate or suspend your access to and use of the Platforms if Van Cleef & Arpels  reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef & Arpels, its affiliated companies or any third party, with or without notice to you. You agree that Van Cleef & Arpels may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Van Cleef & Arpels will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

General provisions

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’s products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by Van Cleef & Arpels of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use.  Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

client.relations.china@vancleefarpels.com

2, rue du Quatre-Septembre, 75002 Paris, France

CREDITS

Conception and design
Area 17

Development
AKQA

Content design
Area 17
Digital Prod
Mazarine
Lasco
Super Lover
Agence WEWE
Agence Extrême
Agence Ôpos
Agence Anais Concept
Agence Chez Voltaire

Fonts
Milieu Grotesque
Linotype

Editorial - High Jewelry
Joosnabhan

Translation 
Datawords
Corporate Editions

Video production
BETC
I-réel
Iena production
Walter films

Photographers
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels
Olivia Bee © Van Cleef & Arpels
Erik Madigan Heck © Van Cleef & Arpels
Valérie Belin © Van Cleef & Arpels

Photographers – Boutiques

Americas
Olivier Blouin
Geneviève Garrupo
John Reilly
Ken Hayden
Richard Cadan
George Pimentel
Andrew lateille
Alex Nye

Asia-Pacific
Mana-Ka - Jimmy Cohrssen
RL Studio – Rikki Li
Studio Box - Dong Kyun Park
Sungho Park
Chow Tzy Foong

Europe
Michael Campi
Eric Laignel
Giuliano Berarducci
Julien Millet
Kalory

Japan
Nomura Kogei - Makihiko KUMEBAWA
Daisuke Murakami
Nakasa & Partners – Takeshi Nakasa

Middle East
GECKO MEDIA FZ LLC - Karl Jeffs
Analog production – Alexander Gresser 

Illustrators & Artists
Charlotte Gastaut
Aurore de la Morinerie
Lorenzo Mattotti
Alexandre Benjamin Navet
Guiseppe Basile

High Jewelry
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels

All content in this website unless otherwise specified is © Van Cleef & Arpels – All rights reserved