Last updated: April 2023
These Conditions of Sale apply to any sales of Van Cleef & Arpels products or services that you may order from历峰贸易（上海）有限公司(Richemont Trading (Shanghai) Co., Ltd), using the website "www.vancleefarpels.cn" and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”).
历峰贸易（上海）有限公司(Richemont Trading (Shanghai) Co., Ltd) has its registered offices at Unit 801-808, 8/F, Tower 3, Kerry Center, 1228 Yan An Road Middle, JingAn district, Shanghai. 200041 (Van Cleef & Arpels and "we", "us" and "our"). Our VAT number is 91310 00071 8629 943.
By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale. Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.
We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts; (b) have legal capacity to enter into contracts; and (c) residents of Peoples Republic of China (for the purpose of these Conditions of Sale, excluding Hong Kong S.A.R, Macau S.A.R, Taiwan China), may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.
By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.
Quantity limits may apply in relation to orders for certain products.
Currently, multiple creations purchases policy is as follows:
- Maximum of (1) creation of limited edition creation per client
- Maximum of (2) creations of the same reference per client per year
- Maximum of (5) creations per client per month
We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
Information regarding creations in reservation status
Creations in reservation status will be produced once you have placed your order and made the full payment.
Due to the production process and the need of shipment from abroad, we are unable to provide an exact time for the arrival of your creation.
We will arrange for your creation to be delivered as soon as it is ready and you will be informed if there are any updates on the status of your creation.
If you need to cancel your reservation while waiting, you can contact our personal advisors for a refund, but kindly note that the creation will no longer be reserved for you after cancellation. If the creation has been personalized (engraved or resized, etc.), we may only partially refund the prepayment.
Please note, personalized creations are not eligible for the thirty days return policy.
We invite you to contact our personal advisors on (+86)4006237878 Monday to Sunday from 9am to 6pm for any questions you may have.
Thank you for your understanding and patience.
To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).
While creating an online account, you will receive an SMS including validation code, you shall enter the validation code to validate your registered mobile phone. Upon validation, you will receive another SMS with hyperlink for your to log on your online account with your registered mobile phone and validation code/password.
Personalization services (for example engraving) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested.
We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).
The order process of the Platforms will include the following:
• Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
• Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.
• Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including Mobile phone number, shipping address, and payment information). You should carefully check and confirm all details on the order summary page before placing your order.
• Placing of Order: You then check the relevant box and place your order.
In the case of an order being placed through the Client Relations Center, the Van Cleef & Arpels ambassador will walk you through the steps above and verbally ask you to confirm the details of your order. You will provide personal information for purchase via Service Channel, such as but not limited delivery address, payment information, etc. You guarantee that the personal information you provided is accurate. We, or any authorized third party, can collect additional information to process your order and payment. Any further information about personal information processing, please refer to the Privacy Policy.
We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on legitimate grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale. If any illegal wording and expression in personal information of your order, we reserve the rights to refuse or not to receive the orders.
All prices shown on the product pages of the Platforms or quoted by the Client Relations Center include sales taxes but exclude shipping costs and other taxes unless otherwise stated.
The applicable currency will be Chinese Yuan.
Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.
We reserve the right to modify prices and delivery costs at any time without prior notice.
We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.
We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.
When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not process your order.
Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
The partial or full amount of your purchase will typically be charged on your payment card upon your order payment is processed, at which point you will be sent a Confirmation of Order acknowledgement confirmation and your payment card will be charged the applicable purchase price.
Where we offer Alipay/WePay / China Union pay as a payment method, the full amount of your purchase will be debited on your payment card immediately following the placement of your order. We will notify you with an Oder Acknowledgement Confirmation including a hyperlink for third-party payment (e.g. Alipay, WePay). Pre-payment shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay. If your payment is not credited into our bank account within 24 hours after you have placed your order, your order will be cancelled. By paying via abovementioned third-party, you shall follow their terms and conditions accordingly.
We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within 72 hours (after you have placed your order, your order will be cancelled. Please be reminded to mark your Order Number on your bank wire form.
We may accept cash on delivery for orders under 20,000 CNY. And, we may accept split payment with a combination of online payment and cash on delivery payment for other orders. Please refer to our website or obtain more information via Client Relations Center.
For orders placed with cash on delivery payment option, personalized services or engraving services will not be applicable, and it will be processed right after you complete the order check out and submit the order. Cash on delivery payment amount will be collected at the time our delivery partner deliver the product parcel to you, before you sign off the parcel.
We will prevent your personal information from lost, theft, as well as unauthorized access, disclosure, modification and infringement. We have encrypted the page of personal information collection with SSL. However, we cannot guarantee that security of your data will not be violated. For more details, please refer to Privacy Policy.
Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by SMS, e-mail or otherwise confirming the details of your order together with an order reference number), including the detail information of your order, the picked payment method and the hyperlink of these Conditions of Sale. It will also include this order reference number assigned by us. Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. You are entitled to modify your order before payment, and to cancel your order before delivery. You cannot cancel your order after delivery. This will not impact other rights you are entitled under these Conditions of Sale. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly.
These Conditions of Sale will be provided to you when we acknowledge your order.
Upon acceptance of your payment (via third-party, bank wire or cash on delivery), we will send you Confirmation of Order Payment to notify you that your order has been accepted.
This Confirmation of Order Payment constitutes our acceptance of your order and indicates the existence of a binding sales contract. We will retain information relevant to the order according to applicable laws. You can obtain the information from Client Relation Center.
We only accept orders for delivery to the province / city/ district that are identified during the Order Process. Please note that we do not ship to certain addresses, such as locations in Hong Kong S.A.R, Macao S.A.R, Taiwan China, and military, certain restricted areas, or PO boxes. For further information, please contact the Client Relations Center.
Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the Platforms or call the Client Relations Center for more information. We will inform you by SMS / e-mail or by telephone when the product is ready for pick-up at the boutique.
If you order several products, we will ship the order only once all products are available (there will be no partial shipments, unless otherwise communicated to you).
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by SMS / e-mail or otherwise).
We will use reasonable efforts to ensure delivery by the carrier will be completed within the estimated delivery lead time mention in Acknowledgement of Order. Please note such estimated delivery lead time is calculated from the date of our written Confirmation of Order Payment (except for the circumstance of cash on delivery).
Except for the products you have purchased, each parcel will also include (i) all relevant attachment (if any), (ii) service manual (including Van Cleef & Arpels International Warranty Card), (iii) a thank-you card and a blank gift card, (iv) the shipment order containing order number.
If you are a registered client, you can inquire your parcel tracking number from “My Account” page or from Client Relation Center.
When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation.
When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing.
We will require you to present a verification pin code triggered by our carrier, and a handwritten or electronic signature by you, or a delegated person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.
When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (Send to you with SMS and url link direct you to your order detail landing page with a PDF attachment or otherwise).
In the case that you wish to receive a refundable invoice, please contact Client Relation Center and provide necessary documents.
Thirty (30) days from the date you sign or your nominee signs for the products in your order, but subject to the further terms and conditions set forth below.
To cancel the contract and return your product(s), you can contact our Client Relations Center. To exercise your right of return, you must call our Client Relations Center.
Products that have been purchased through the Sales Channels may only be returned to our Van Cleef & Arpels e-boutique distribution center at the address of our Returns Department, as provided through our Client Relations Center, or if available to selected Van Cleef & Arpels retail boutiques, in accordance with these Conditions of Sale.
Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center.
If you want to return the product, please do not delay and return within 30 days from the day on which you receive the product.
Following steps must be followed for product return:
To return product to the address of Van Cleef & Arpels Returns Department, please contact Client Relation Center. You may be required to provide photos of the products for us to make a first assessment of the condition of these products.
To return product to the designated Van Cleef & Arpels retail boutiques according to these Conditions of Sale, you may bring along the products, attachments, service manual (including International Warranty Card), invoice (if any) and all other documents.
To return a product to our e-boutique distribution center, you must follow the steps mentioned below:
(i) Call the Client Relations Center.
(ii) You may use our pick-up service and agree on a pick-up date with our logistics partner. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
(iii) You must include in the delivery package, all products accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
(iv) You must include in the delivery package, the completed return form along with the product, all products its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
(v) Please seal the delivery package ;
(vi) For our pick-up service, our logistics partner will pick-up the sealed delivery package on the agreed date.
You must keep a proof of return shipment and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Van Cleef & Arpels e-boutique distribution center will be eligible for a refund or exchange.
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you.
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or that have been resized or stretched.
You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days.
If you have used cash on delivery to pay your order, you will be asked to provide your bank account information on the return form or by calling our Client Relations Center for us to proceed with the refund.
If you wish to exchange a piece for the same model or another piece, please contact the Customer Care Center. You must first return the purchased piece within the time limit in accordance with the return procedure and conditions, and purchase another piece of the same model or another piece that you wish to exchange. Van Cleef & Arpels does not accept direct exchanges and does not guarantee that the same model or other piece is still in stock.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the applicable Van Cleef & Arpels Guarantee. If you wish to repair a product covered by the applicable Van Cleef & Arpels Guarantee, please refer to the applicable Van Cleef & Arpels Guarantee, and call our Client Relations Center for more information.
In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Van Cleef & Arpels Guarantee.
For any repair inquiries relating to a product ordered through the Sales Channels, please contact our Client Relations Center.
We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Before delivering Confirmation of Order Payment and constituting a binding sales contract, we do not confirm on the price of products. If the actual price is higher than expressed online, we will seek for your instruction before delivery, otherwise, we will refuse the order and notify you accordingly.
If any mistaken information happens, you may return the product(s) according to our return policy.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, particular in consumer protection laws, and consequently some of the above exclusions and limitations may not apply.
If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Van Cleef & Arpels Guarantee.
These Conditions of Sale shall be governed by and construed in accordance with the laws of the People’s Republic of China, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the laws of the People’s Republic of China are different to the mandatory consumer laws in your own country, we will afford you with similar protection.
You may bring proceedings against us in the courts of Shanghai . We may also bring proceedings against you in the courts of Shanghai.
Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.
Van Cleef & Arpels Client Relations Center
Unit 905-916, Two ICC | No. 288 South Shaanxi Road, Shanghai
Phone Number: +86 400 6237 878
CONDITIONS OF SERVICE
VAN CLEEF & ARPELS SERVICE REPAIR FOR CHINA
Last updated: June 1st, 2022
1. ABOUT VAN CLEEF & ARPELS AND THESE CONDITIONS OF SERVICE
These Conditions of Service apply to any diagnosis, maintenance, or repair services that you may order from Van Cleef & Arpels, a division of Richemont Trading (Shanghai) Company Limited, by email or by phone via our Van Cleef & Arpels Client Relations Centre (the “CRC” Team), or using our website and any associated mobile or digital applications that refer to these Conditions of Service (together, the “Platforms”). These Services are available exclusively in People’s Republic of China (for the purpose of these Conditions of Service, excluding Hong Kong SAR China, Macau SAR China, and Taiwan China).
Van Cleef & Arpels, a division of Richemont Trading (Shanghai) Company Limited, has its registered offices at [Room 801-808, 8F, tower 3, No.1228 Middle Yanan Road, Shanghai] (“Van Cleef & Arpels” and "we", "us" and "our").
Van Cleef & Arpels is an affiliate of Van Cleef & Arpels, Branch of Richemont International SA, which is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing a Service Order, you agree to be bound by the Privacy Policy the terms of which are incorporated into these Conditions of Service.
Please read these Conditions of Service carefully. Subject to any statutory guarantees that apply under laws of People’s Republic of China, these Conditions of Service apply exclusively to Service Orders that you validate and accept by email, phone, or through Platforms (together the “Service Channels”), and include an agreement to arbitrate any disputes on an individual basis. Please note that before placing an order for the Services, you will be asked to accept these Conditions of Service. If you do not accept the terms set forth in these Conditions of Service, you will not be able to order any Services. Service Orders placed through third parties other than the Service Channels are not subject to these Conditions of Service.
2. UPDATES TO THESE CONDITIONS OF SERVICE
We may make changes from time to time to these Conditions of Service. Any new version of these Conditions of Service shall take effect immediately upon the date of issue and will govern any Service Orders made as from that date. Any changes to the Conditions of Service made after you have placed a Service Order will not affect that order and your relationship with us, except as may be required by applicable law.
3. PURCHASING ELIGIBILITY
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen); (b) have legal capacity to enter into contracts; and (c) have a shipping address in People’s Republic of China (for the purpose of these Conditions of Service, excluding Hong Kong SAR China, Macau SAR China, and Taiwan China), may order the Services through the Service Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place a Service Order on your behalf and they will be asked to agree to these Conditions of Service.
By placing a Service Order through the Service Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not use, deliver, sell or otherwise market or purchase the Services for commercial purposes. If despite our efforts, the Service is no longer available or we believe, for legitimate grounds, that a Service Order would violate these Conditions of Service, we may refuse such order.
Only genuine Van Cleef & Arpels products (limited to watches and jewelry) with a maximum manufacturer’s retail price of CNY 675,000 are eligible for Services. If the product you send does not meet the above conditions, we will not carry out any repair service, and return the unrepaired product to the shipping address you provided on Service Order. If necessary, we will need you to provide the warranty card or commercial invoice for the reference.
4. REQUEST FOR SERVICE
If you wish to order Services, you may contact our Client Relations Center by phone or by email, or proceed through our Platforms. Our Client Relations Center will send you a Shipping Kit (the “Shipping Kit”), shipping guidelines (the “Shipping Guidelines”) to properly pack your product, a SF QR code to contact the transporter, sealing stickers, and a service form (the “Service Request Form”) that you must complete with a certain amount of personal information as well as a description of the problem and sign after reading the Conditions of Service.
Kindly follow the below instructions before contacting the transporter:
Once your package is ready, please scan the SF QR code within the validity period to arrange the pickup, and hand over the parcel to our selected transporter on the date previously communicated.
By signing the Service Request Form, you agree that Van Cleef & Arpels is permitted to carry out a diagnosis of your creation and the proposal of an estimate, according to the provisions of the Service Request Form and these Conditions of Service, the terms of which you accept.
On the pickup day, the transporter will provide you with a SF box and a shipping label. You will then need to:
The collection is only valid in People’s Republic of China (for the purpose of these Conditions of Service, excluding Hong Kong SAR China, Macau SAR China, and Taiwan China) and post office boxes are excluded. This Service is offered to you free of charge, the delivery costs being at our expense. You are required to send us your creation only through our shipping partner in accordance with the instructions provided by the Client Relation Center or by our Platforms. Van Cleef & Arpels does not bear any cost and declines all responsibility for loss, theft, damage or other damage to your creation if it is not sent via our transport partner in accordance with the instructions given by the Client Relation Center or by our Platforms.
The shipping box (the "Box") in the Shipping Kit is provided by us to the customers for the purpose of shipping the creation to us, and is the property of us. You may not use the Box for any purpose other than shipping the creation to us, nor transfer the Box to any third party. When you cancel your Service Order after receiving the Shipping Kit, please return the Box to us.
Van Cleef & Arpels will receive your creation and verify that it meets these Conditions of Service. Van Cleef & Arpels will then proceed to the diagnosis of your creation to identify the necessary Services in accordance with the Service Request Form and will send you by e-mail an estimate and a link to these Conditions of Service on our website.
Some creations (vintage or with complications) will have to be sent to France or Switzerland for the diagnosis at no cost to you. If we need to send your product to manufacturer, we will contact you by email to obtain your approval in order to proceed with the Service. You may be required to provide more documents necessary for export. If you cannot provide necessary documents for export, it will be deemed as not agree to send your product to manufacturer.
If your product is still under the international warranty, the Service will start immediately after diagnosis. Only if the Service content exceeds the scope of international guarantee, a Cost Estimate will be provided to you. If the service is provided within the scope of international guarantee, no Service cost will be charged.
5. COST ESTIMATE ACCEPTANCE
Upon receipt of your product, Van Cleef & Arpels will check whether it complies with these Conditions of Service, will proceed to its diagnosis to identify the necessary Service in accordance with your Service Request Form and will send you a corresponding cost estimate (the “Cost Estimate”). You will be able to review and validate the Cost Estimate corresponding to the Service of your Van Cleef & Arpels product.
All Prices for the Services shown on the Van Cleef & Arpels Customer Service Policy are in Chinese RMB including VAT.
While Van Cleef & Arpels endeavours to verify the accuracy of any information it provides on its website, in advertisements or catalogues or Customer Service Policy or by us, to the extent permitted by law, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.
While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the Services detailed on Van Cleef & Arpels website and Customer Service Policy are as accurate as possible, to the extent permitted by law, Van Cleef & Arpels does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.
You should carefully check all details of the Cost Estimate and these Conditions of Service before placing your Service Order
This Cost Estimate will be valid for the period set out in the Cost Estimate, after which it will automatically become null and void if you do not accept it within that time period and you will be deemed to have not accepted the Cost Estimate.
With the exception of a battery replacement Service and the product is under international guarantee, you will be invited to confirm by email via CRC team as the case may be, that you accept the recommended interventions and/or spare parts necessary for the proper functioning of your product as well as some optional interventions (if applicable) set out in the Cost Estimate.
Once you have received and reviewed the Cost Estimate, you are required to formally accept the Services listed in the Cost Estimate in order for Van Cleef & Arpels to proceed with your Service Order. As part of such acceptance, you confirm that you authorize Van Cleef & Arpels to immediately proceed with any repair Service requested. To place and validate your Service Order, you will need to send us an email (or contact us) indicating the Service interventions that you wish to order and the corresponding total amount.
By approving the Cost Estimate, you accept that Van Cleef & Arpels performs the interventions corresponding to the requested Services and acknowledge the existence of a binding contract obligating you to pay the amount due for said Services. Once Van Cleef & Arpels commences the Services, you are liable to pay the amount due for said Services.
Notwithstanding anything to the contrary provided for herein, Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, Van Cleef & Arpels may refuse, terminate or cancel your Service Order if there is an on¬going dispute concerning payment of a prior order or if Van Cleef & Arpels suspects that you have violated these Conditions of Service.
If, for technical reasons, Van Cleef & Arpels determines before proceeding with the Service that the cost of the repair will exceed the price of the estimate you validated, we will send you a new Cost Estimate for your approval or rejection. The process for acceptance of the revised Cost Estimate will be as per the original Cost Estimate.
6. SHIPPING POLICY
Once the Service has been performed by Van Cleef & Arpels in accordance with the Cost Estimate that you validated, and after receipt of your payment in full, Van Cleef & Arpels will then send the repaired product back to the shipping address you indicated on the Service Request Form. Delivery costs are complimentary and Van Cleef & Arpels insures parcels while transit until they are delivered to you. However, please note that you are required to send us your product only through our selected transporter in accordance with the terms herein. Van Cleef & Arpels declines any and all responsibility for any damage, destruction, loss or theft of your product if it is not sent via our selected transporter in strict accordance with these Conditions of Service herein.
Please note that you can only change the shipping address to where the repaired product will be returned before placing your Service Order, but not afterwards.
We only accept Service Orders for delivery to People’s Republic of China (for the purpose of these Conditions of Service, excluding Hong Kong SAR China, Macau SAR China, and Taiwan China). Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels) or PO boxes. For further information, please contact us.
[APPLICABLE FOR DELIVERY LIMIT ON ELIGIBLE PRODUCTS]
Products exceeding the recommended retail sale price set out by Van Cleef & Arpels shall not be shipped. It is important that you shall not send us any product exceeding this value, unless otherwise expressly authorized by Van Cleef & Arpels. We decline any and all responsibility for any damage, destruction, loss or theft should you ship any such products in violation of the above.
7. PAYMENT
We accept payment via bank transfer only. If necessary, we may require additional information, including specific forms of identification.
The full amount of your Service Order will typically be invoiced to you once the servicing of your product has been completed. Please make sure you pay the full amount indicated on your payment invoice and follow the payment instructions on your payment invoice.
Van Cleef & Arpels will ship back your product only after receipt of your payment in full. If you do not pay the full amount of the payment invoice within 3 calendar months of us notifying you, or if you do not retrieve the product within 12 calendar months of us notifying you, and in either cases we do not hear from you after making reasonable attempts to contact you using the contact details you have provided to us, we may sell or, acting reasonably, otherwise dispose of your repaired product in our discretion. We will apply the proceeds of any sale of disposal in the first instance to the satisfaction of the amounts outstanding by you and the costs of exercising the right of sale (including any storage charges we have incurred); and any balance of the proceeds of the sale will be returned, where possible, to you.
8. DELIVERY; DELAY; CANCELLATION
Any delivery term communicated to you is only an estimate, and is not binding on Van Cleef & Arpels. Van Cleef & Arpels shall not be liable for any damage resulting from any modification to the delivery term. Van Cleef & Arpels will inform you as soon as possible of any modification to the delivery term.
In the event that Van Cleef & Arpels needs to cancel a Service Order due to exceptional circumstances, all payments received from you for Services shall be reimbursed to you by Van Cleef & Arpels, without undue delay and to the extent possible in the original form of payment used for the initial transaction (otherwise we will contact you to arrange reimbursement), no additional fees or penalties will be assessed against you, you shall not have any claims against Van Cleef & Arpels, its agents, affiliates and employees, and neither party shall have any further obligation to the other.
9. INVOICES
Following payment of your Service Order, you will receive an invoice to your shipping address – together with your product.
You may follow the instructions on your invoice to apply for Fapiao.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the Services and Service Channels, whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Service limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. These Conditions of Service are to be read as being subject to any such laws, subject to the preceding sentence, our aggregate liability to you under these Conditions of Service for any Service Order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages, shall in no event exceed one hundred percent (100%) of the price of the Service in your Service Order.
Van Cleef & Arpels will insure the parcel during the time it is in our selected transporter’s transit until it is delivered to your specified address indicated in Service Request Form. In case of any theft, loss or damage to your product, we will only be liable up to the last recommended retail price of the product in in People’s Republic of China (for the purpose of these Conditions of Service, excluding Hong Kong SAR China, Macau SAR China, and Taiwan China). We are not responsible for indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (e.g. loss of profits or loss of opportunity) or you do not follow our packing instruction and / or violate the conditions of service, resulting in damage, loss and other risks to the product.
11. INTERNATIONAL VAN CLEEF & ARPELS GUARANTEES
Please note that only some selected product lines are covered by the applicable Van Cleef & Arpels International Guarantee. For more information, please refer to the applicable Van Cleef & Arpels International Guarantee on the Platform or via our Client Relations Center.
If your product is currently subject to a valid sales guarantee, the terms of such guarantees will apply as well.
In addition, you may have mandatory legal rights under applicable national legislation governing the provision of Services; those legal rights are not affected by these Conditions of Service.
12. GENERAL PROVISIONS
If any provision, or part of a provision, of these Conditions of Service is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Service shall be unaffected and shall continue to be fully valid, binding and enforceable.
These Conditions of Service (and associated terms incorporated by reference) together with any statutory guarantees that cannot be excluded by law constitute the entire agreement between you and us in relation to the order of Services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Service which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Service will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person shall have any rights to enforce any of its terms.
13. GOVERNING LAW
This agreement is governed by and is to be construed under the laws in force in People’s Republic of China.
14. DISPUTE RESOLUTION
Any dispute arising out of or in connection with this agreement including any question regarding its existence, validity or termination must be referred to and finally resolved by arbitration administered by the Shanghai International Arbitration Center (“SHIAC”) in accordance with the Arbitration Rules (“Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of arbitration shall be Shanghai.
This clause will survive termination of this agreement and is subject to any rights you may have under applicable law which cannot be excluded or modified.
15. CONTACT US
If you have any questions or comments about these Conditions of Service, or matters generally (including any complaints), please contact us at the address provided below.
- By e-mail at:
client.relations.china@vancleefarpels.com
- By phone at:
+86 400 623 7878 (9:00am to 6:00pm, from Monday to Friday)
Last updated: July 2023
Van Cleef & Arpels, an affiliate of Richemont Group, has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland. Its affiliate in China, Richemont Commercial Company Limited (with registered office in 701-708 Tower 3 Kerry Center, Jingan, no. 1228 Yanan Zhong Lu, Shanghai, China, postcode 200041) (hereinafter “we”, “us” and “our”) is responsible for personal information protection and other relevant matters in the Mainland China. In this Privacy Policy, we use the term Van Cleef & Arpels to refer to the head office of Van Cleef & Arpels at the registered address above, Van Cleef & Arpels affiliates and our boutiques.
Please take a moment to read the following policy that explains how we collect, store, use, transfer, provide, disclose and delete (collectively “processing”) the personal information that you provide to Van Cleef & Arpels through Van Cleef & Arpels websites, mobile applications and Van Cleef & Arpels Boutiques in other digital platforms, such as Tmall PFS and WeChat Official Accounts and mini-program), (together referred to as the “Platforms”), when you visit a Van Cleef & Arpels boutique, contact the Van Cleef & Arpels concierge by telephone or email, or when you interact with Van Cleef & Arpels over social media platforms (including WeChat and Tmall), you may be required to provide us with this information. This Privacy Policy also explains how Van Cleef & Arpels collect information through the use of cookies and related technologies when you use our Platforms.
Before using Van Cleef & Arpels services, please read and fully understand the following policy. We process your personal information in accordance with this Privacy Policy in order to provide services to you. If you do not agree with the content of this Privacy Policy, Van Cleef & Arpels services may not be used or the full range of our services may be affected as a result.
Where Van Cleef & Arpels offer our products for sale online or by phone through the Van Cleef & Arpels Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in these ways.
From time to time we may update this Privacy Policy. When we do, we will notify you by publishing the changes on this Platform. We will also inform you by other means such as sending you notification e-mails and/or push notifications and/or pop-up windows prior to making any material changes, which may affect your rights and interests in this Privacy Policy, data security, or may involve with changes in the category of information we process, the purpose or methods of our processing, the parties to whom we share, transfer or disclose the information, our contact information, and how you exercise your rights.
Personal information means information that is recorded electronically or otherwise and relates to identified or identifiable natural person, not including anonymized information. Sensitive personal information means information that, if leaked, illegally disclosed or abused, may lead to causing harm to dignity of a natural person, bodily harm or property damage to a natural person. Sensitive personal information may include but not limited to biometric characteristics, religious belief, special identity, medical and health information, financial and account information and tracking information as well as personal information of minor under 14 years old..
a. What personal information we collect
We may collect your personal information in the following scenarios when providing Van Cleef & Arpels’ products and/or services, including sensitive personal information, as detailed below. For sensitive personal information we may collect from you, we will draw your attention by way of underline and bold. If the personal information provided by you is not yours but another individual’s, you should ensure that you have obtained that other individual’s authorisation. If there is any scenario not listed in this Privacy Policy, but your personal information will be collected, we will separately provide explanation on the applicable data collection and use rules. Any matters not provided in such rules will be governed by this Privacy Policy
Providing us with personal information laid out above is voluntary, but Van Cleef & Arpels may not be able to provide the products and/or services you requested (including processing your order and sending you the required order acknowledgement and shipping confirmation notice or repair progress notice) if you do not provide us with certain information necessary for basic functions relating to products and/or services. For personal information that you have chosen to fill or provide, not providing such information will not affect your use of the basic business function for our products and/ or services, however, Van Cleef & Arpels’ may not be able to provide specific function or any benefits that can only be provided with such information.
We may also collect your sensitive personal information with your consent where there is specific purpose: such as your financial information (including transaction and consumption records and bank account), individual identification information and other information (including communication records, tracking, browsing history and precise geographical location)).
b. How we will use your personal information
We will use the information we collect from you for the following purposes:
o the processing is necessary for the conclusion or performance of a contract to which you are a contracting party;
o the processing is necessary to fulfil statutory functions or statutory obligations;
o the processing is necessary to respond to public health emergencies or protect the life, health or property safety of natural persons under emergency circumstances;
o personal information is processed within a reasonable scope to conduct news reporting, public opinion-based supervision, or other activities in the public interest;
o the personal information that has been disclosed by you yourself
o or other personal information that has been legally disclosed is processed within a reasonable scope in accordance with the Personal Information Protection Law; or
o under any other circumstance as provided by any law or administrative regulation.
Cookies and other information that we automatically collect
Like most platforms, we log IP addresses and uses cookies and similar technologies that allow us to recognise you, to achieve better security and fraud prevention purposes, and to customise your experience, and provide us with information about the way our visitors access our Platforms.
Please note that, like most mini-programs, Van Cleef & Arpels’ Boutiques in certain third party platforms, public accounts and mini-program (such as WeChat) may use Cookie or other similar technology to automatically collect your IP address and other relevant, information and the information provided by such third party platforms (such as OpenID and UnionID). We will also collect the information from you with your prior authorisation (such as your profile photo, nickname). This information may be used to identify you when you visit our mini-program again and combine with other information about you. Furthermore, we will collect the information when you visit our mini-program, such as which pages you have visited and dwell time, in order for you to use Van Cleef & Arpels’ mini-program and relevant functions more smoothly.
You can find out more about how we use cookies and related technologies below.
What is a cookie?
Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how Van Cleef & Arpels’ Platform is used. Cookies will tell us, for example, whether you have visited Van Cleef & Arpels’ Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.
There are two broad categories of cookies:
Cookies can remain on your computer or mobile device for different periods of time. we use both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.
What cookies do we use?
The Platform serves only the following types of cookies to your computer or mobile device:
Type of Cookie |
Purpose |
Cookies necessary for essential purposes |
These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible. |
Functional Cookies |
These cookies are set as required to provide a specific feature or service that you have accessed to or requested. These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. For example, some of these cookies enable us to display this Platform in the proper format and language, product or other platform preferences. They also allow us to authenticate and verify your transactions, and to preserve the contents of your online shopping bag when shopping with us online. |
Performance Cookies |
These cookies are used to collect information about how visitors use and interact with Van Cleef & Arpels’ Platform. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to Van Cleef & Arpels’ Platform, the platforms that referred them to Van Cleef & Arpels’ Platform and the pages that they visited on Van Cleef & Arpels’ Platform. We use this information to help run Van Cleef & Arpels’ Platform more efficiently, to gather broad demographic information and to monitor the level of activity on Van Cleef & Arpels’ Platform. |
Advertising Cookies |
When you visit Van Cleef & Arpels’ Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers. |
Social Cookies |
These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms. |
How to control or delete cookies
We use non-essential cookies on the basis of your consent. You have the right to withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of Van Cleef & Arpels’ Platform.
You can set your cookies preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).
IP addresses
Our Platforms will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We will also automatically collect the information about how you use our Platforms, including your searches and pages you have visited. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymize and share this information, which cannot identify you, with advertisers, sponsors or other businesses.
Wi-Fi usage
If you register for our free Wi-Fi service at Van Cleef & Arpels’ Boutiques or events, we will collect certain information about your device, including MAC or IP address, connection date and time and the location(s) at which you connected to our Wi-Fi service, for the purpose of providing the Wi-Fi service to you. When you connect to our Wi-Fi service you may be directed to Van Cleef & Arpels’ Platforms and we may collect and process information using “Cookies”. You may refuse to such collection by not connecting to our Wi-Fi routers in Van Cleef & Arpels’ Boutiques or events.
Location information
We collect and use information about the device you are using to connect to Van Cleef & Arpels’ online services, including services on Van Cleef & Arpels’ site, application or any interactive content. This information typically includes the type of device you are using, your internet browser, your location or the application running on your device. When you enter into a boutique or attend an event, we may also use technologies that connect to the functionality on your device (typically your mobile phone) such as Bluetooth and GPS and collect information based on Wi-Fi and other in-Boutique technologies. You can view the status of the above permission item by item in the device system, and you can decide whether to turn on or off at any time. Please note that by granting a permission means that you authorise us to collect and use relevant personal information to provide you relevant services. If you cancel the permission by turning off the function, it means that you withdraw the authorisation, we would not be able to continue to collect and use the relevant personal information, nor would we be able to provide you with the corresponding services. However, your decision to turn off permissions does not affect the effectiveness of previous personal information processing activities based on your authorisation. Please note that information you voluntarily share or even publicly share while using Van Cleef & Arpels’ services may involve personal information or even sensitive personal information about yourself or others. Please be careful about any such sharing of information when using Van Cleef & Arpels’ services.
Information collection by third parties
a. Third parties for Software Development Kit (“SDK”) or Application Programming Interface(“API”) (as listed in Exhibit 1)
In order to facilitate the account verification, the online payment and booking delivery service, or to withdraw map data, we may incorporate third party’s services within this Platform, and such third party may directly collect from you some data out of our control. We will mark such services/functions as “provided by third party”, and also require such a third party to obtain your consent and to respond to your requests in accordance with applicable laws.
b. Third parties for advertising (as listed in Exhibit 1)
The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave Van Cleef & Arpels’ Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of the content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.
Third party tracking technologies are not controlled by us, even if they are associated with Van Cleef & Arpels’ Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.
You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
Entrustment, Sharing, transferring and disclose your information
o the processing is necessary for the conclusion or performance of a contract to which you are a contracting party;
o the processing is necessary to fulfil statutory functions or statutory obligations;
o the processing is necessary to respond to public health emergencies or protect the life, health or property safety of natural persons under emergency circumstances;
o personal information is processed within a reasonable scope to conduct news reporting, public opinion-based supervision, or other activities in the public interest;
o the personal information that has been disclosed by you yourself or other personal information that has been legally disclosed is processed within a reasonable scope in accordance with the Personal Information Protection Law; or
o under any other circumstance as provided by any law or administrative regulation.
We may share with third parties the aggregated or anonymized information or data that cannot directly identify your identity.
Cross-border transfers
All of your personal information specified in the section headed “Information you provide to us and how we use it” above, including the sensitive personal information, we collect and generate in Mainland China, shall be stored in Mainland China. If, in exceptional circumstances and based on our business needs, we need to transfer certain data to our overseas data receiver located in Switzerland, Richemont International SA (please see below the address and contact number) and Richemont Group’s affiliates, for processing, we will only transfer your information overseas after we obtain your separate consent and meet all the requirements on cross border data transfer under the laws and regulations (including passing the security assessment by the national cybersecurity department). For our Group affiliates, please visit https://www.richemont.com/en/home/about-us/global-presence/. The transferred information will be retained at the overseas data receiver until the earlier of the achievement of such purpose for such transfer, and the cancelation of your account. We will supervise the overseas data receiver’s processing of personal information to ensure that the processing meets the standards for protection of personal information under the Personal Information Protection Law and is only carried out within the authorised scope.
Overseas Data Receiver:
Richemont International SA
50 chemin de la Chênaie
CP 30, 1293 Bellevue
Geneva
Switzerland
Tel: +41 (0) 22 721 3500
Protecting your information
We want you to feel confident about using Van Cleef & Arpels’ Platform, and we are committed to protecting the personal information we collect. We have passed the multiple level security certification of the Public Security Ministry, obtained ISO27001 information security relevant system certification and established a good coordination and communication channel with the third party assessment institute so that any type of security threat can be defended and managed in time to provide all protection to your personal information. We take all reasonable measures so as to ensure that only the information necessary, appropriate and relevant to the purposes laid out in this Privacy Policy is collected, used and shared. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We will stop using or delete your personal information upon your request, or anonymize your personal information. We have appropriate technical, encrypted, anonymous and organisational physical, electronic, and procedural safeguards (e.g., TLS, SSL) to protect the personal information that you provide to us against unauthorised or unlawful processing, damage to the data integrity, and against accidental loss, damage or destruction. We have established a designated management system, process and organization to ensure information security. However, where we ask you to choose a password in order to access certain parts of Van Cleef & Arpels’ Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else. Please be aware and understand that the Internet environment is not 100% safe. We strongly suggest you help us to protect your account by using safe methods and complicated password. We may convert your personal information into statistical, aggregate or other de-identified information so that you cannot be identified and such personal information will be used for research and analysis. We ensure data security during the transfer, storage and backup process of personal information, and regularly conduct security audit.
If unfortunately, any data leakage or distortion happens, we will stick to the applicable laws and take all reasonable countermeasures and remedial measures in our emergency plan to minimize the effect on your lawful interests, including informing you of such accident and the corresponding advices to you.
Your choices
Access and correction: Unless applicable law prohibits or limits you to do so, you have the right to ask for access to any personal information that we hold about you in our records, or to correct or help you correct any inaccuracies and to update any out-of-date information. You can use the user interaction function in our Platforms (if applicable), or the method described in the section headed “Contact Us” in this Privacy Policy to contact us for requesting access or correct your personal information.
Copy: You have the right to request a copy of your personal information. If you would like to obtain a copy of your information we collected, you can use the user interaction function in our Platforms (if applicable) or the method described in the section headed “Contact Us” in this Privacy Policy to contact us for requesting a copy of your personal information
Deletion and account cancellation: You have the right to request the erasure of your personal information we collected, if our processing violates any applicable law or against your consent, or if you wish to cancel the registration or no longer use Van Cleef & Arpels’ Platform, or Van Cleef & Arpels’ Platform no longer serves you. you can use the user interaction function in Van Cleef & Arpels’ Platforms (if any), or the methods described in the section headed “Contact Us” in this Privacy Policy to contact us for requesting deletion of your personal information. We would like to note some information is indispensable to some functions on this Platform, if such information is deleted, the corresponding functions will turn inactive. You can also request cancelation of your account by the same channel. After you cancel your registration with us on the Platform, we will delete your personal information or anonymize it as required by the applicable laws. However, we may retain other information collected through this Platform, including transactions information such as payment records, logistics and express delivery, return, replacement and after-sales services, risk assessment reports and handling records, which may contain your personal information, within certain period of time after you cancel your registration, in order to comply with our obligations as prescribed under the applicable laws and regulations. Please note that your request to cancel your registration with us in one of our Platforms does not affect your registration with us in other Platforms, unless you request to cancel all your registration with us in all our Platforms.
Withdraw consent and refuse personalised recommendation: You have the right to object to or withdraw your authorisation to us processing your personal information. However, the corresponding functions at Van Cleef & Arpels’ Platforms may accordingly turn inactive for you, and our processing prior to your revocation will remain unaffected. You may withdraw your consent to processing of your personal information by us via requesting data deletion or shutting down permission or authorisation etc. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status), or to shut down some customized promotion information and product/service display. If you wish to exercise any of these rights, please write to us at the email address listed below in the section headed “Contact Us” or via the user interaction function in our Platforms (if any). You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. We will respond to your requests within a reasonable time period, no later than 15 days thereafter. Once you withdraw your authorisation, we will no longer process your personal information. Your decision to withdraw your authorisation will not affect any of our previous processing of personal information based on your authorisation.
Retention: We will only keep your information as long as necessary to serve the purposes laid out above or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving Van Cleef & Arpels updates for the purpose of ensuring we do not continue to contact you further. Should you wish to cancel your account or otherwise unsubscribe from one of Van Cleef & Arpels’ Platforms, unless applicable legislation requires a different retention period, we will delete or anonymize your information and have the overseas transferees delete or anonymize the same within a reasonable period (subject to applicable law requirements) upon receipt of your request. Your personal information will be deleted or destroyed in a manner that cannot be restored or reproduced.
Minor
In commercial activities, we assume that you have the appropriate capacity for civil conduct. We understand the importance of safeguarding the personal data of minors. The Platforms are not directed at any minor who we know to be under the age of 14, nor do we collect any personal information from any minor who we know to be under the age of 14. We may collect your birthday information to verify your age. If you are under the age of 14, you should not use the Platform and should not submit any personal information to us. In case we find that you are under the age of 14 but you submit your personal information to us, we will terminate services to you (including account cancelation) and delete such personal information as soon as possible. If you are above the age of 14 but under the age of 18, we may request that your parents or other guardians read this Privacy Policy carefully and you may only use Van Cleef & Arpels’ services or provide information to us with the consent of your parents or other guardians.
Contact us
If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to your personal information, or to unsubscribe from any further e-mail marketing communications. We may first ask you to prove your identity and then handle your request within reasonable period of no longer than 15 days.
Unless you make unreasonably repetitive or unreasonably burdensome requests, our responses to your requests will not charge you in any way, and, we may reject your request if it violates confidentiality of business secrets, abuses your rights, involves malice, or conflicts with social welfare, public security, other persons’ legitimate interests, or our obligations under applicable law.
If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:
Client.Relations.China@vancleefarpels.com
50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland
Exhibit 1 List of third parties
SDK |
||||
SDK name |
Types of Personal Information |
Purpose/Use |
Name of Recipients |
Privacy Policy link |
Gaode Map |
Location information, device information |
GPS |
AutoNavi Software Co. Ltd. |
|
Baidu Map |
Location information, device information |
GPS |
Beijing Baidu Netcom Science and Technology Co.,Ltd. |
https://lbsyun.baidu.com/index.php?title=open/privacy |
Tencent Location Based Service |
Location information, device information |
GPS |
Shenzhen Tencent Computer System Co., Ltd. |
https://lbs.qq.com/userAgreements/agreements/privacy |
Alipay |
Device information |
Payment |
Alipay.com Co.,Ltd |
https://render.alipay.com/p/c/k2cx0tg8 |
China UMS |
Device information |
Payment |
China UMS Co., Ltd. |
https://www.chinaums.com/xwzx/gsgs/yszc/202101/t20210126_44183.shtml |
Device, transaction information |
Payment, transaction, chat, account log in |
Shenzhen Tencent Computer System Co., Ltd |
https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl | |
WeChat@Work |
Device information |
Payment, transaction, sharing, chat, account log in |
Shenzhen Tencent Computer System Co., Ltd |
https://work.weixin.qq.com/nl/privacy |
Tmall |
Device, transaction information |
Tamll transaction, sharing |
Zhejiang Tmall Network Co.,Ltd. Zhejiang Tmall Technology Co.,Ltd. |
|
Best CEM |
IP、Browser information |
Provide online survey of customer satisfaction |
Best CEM |
https://www.bestcem.com/private |
Sensors Analytics SDK |
Device Identifier (Open ID, Union ID)，Device Connection Information (Type of Browser, Telecom Operator, Used Language), Log, Location,APPID, etc |
Analysis the system issue, troubleshoot the abnormal cases, and optimize user experience |
Sensors Analytics SDK |
https://manual.sensorsdata.cn/sa/latest/%E5%90%88%E8%A7%84%E8%AF%B4%E6%98%8E-22252692.html |
| Netease Qiyu | Collect network information (network status, wifi information, IP address) to understand the network status and changes, and to provide utmost stable network connection; When the sensor information permission is enabled, the remote sensor information is collected to validate whether the mobile is held to the ear, and provide a better voice chat experience |
Provide conversation feature between client and client relation center |
Netease Qiyu |
https://qi.163.com/termsService?privacy=1 |
| Tingyun APM | User Access IP |
Identify user's network environment |
Tingyun APM |
https://www.tingyun.com/legal-declaration |
Last updated: September 2016
Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland. The Platforms are owned and edited by Van Cleef & Arpels.
These Terms of Use govern your use of Van Cleef & Arpels websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above and its affiliates.
Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform.
We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.
Hosting Services for our website is provided by Richemont International SA in Switzerland.
Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.
Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.
Customers purchasing products online or by phone through the Van Cleef & Arpels Client Relations Centre must read the Conditions of Sale, which will govern the terms and conditions of any such purchases. The provisions entitled "Limitation of liability" below do not cover the sale of products online of over the phone and please refer to the Conditions of Sale for the relevant exclusions and limitations of liability.
Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.
You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Van Cleef & Arpels Material in any way for any public or commercial purposes. Furthermore, Van Cleef & Arpels Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Van Cleef & Arpels Material will automatically terminate and any copies made of Van Cleef & Arpels Material must be immediately destroyed. Any unauthorised use of Van Cleef & Arpels Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
This section concerns communications sent to Van Cleef & Arpels. It does not concern the communication of personal information to Van Cleef & Arpels in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.
Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality creations including jewelry, high jewelry and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’ creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Van Cleef & Arpels may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.
This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.
Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.
Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Van Cleef & Arpels and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.
To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.
Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.
You agree that Van Cleef & Arpels may terminate or suspend your access to and use of the Platforms if Van Cleef & Arpels reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef & Arpels, its affiliated companies or any third party, with or without notice to you. You agree that Van Cleef & Arpels may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Van Cleef & Arpels will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’s products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.
If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.
These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
The waiver by Van Cleef & Arpels of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.
These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.
If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.
client.relations.china@vancleefarpels.com
2, rue du Quatre-Septembre, 75002 Paris, France
Conception and design
Area 17
Development
AKQA
Content design
Area 17
Digital Prod
Mazarine
Lasco
Super Lover
Agence WEWE
Agence Extrême
Agence Ôpos
Agence Anais Concept
Agence Chez Voltaire
Fonts
Milieu Grotesque
Linotype
Editorial - High Jewelry
Joosnabhan
Translation
Datawords
Corporate Editions
Video production
BETC
I-réel
Iena production
Walter films
Photographers
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels
Olivia Bee © Van Cleef & Arpels
Erik Madigan Heck © Van Cleef & Arpels
Valérie Belin © Van Cleef & Arpels
Photographers – Boutiques
Americas
Olivier Blouin
Geneviève Garrupo
John Reilly
Ken Hayden
Richard Cadan
George Pimentel
Andrew lateille
Alex Nye
Asia-Pacific
Mana-Ka - Jimmy Cohrssen
RL Studio – Rikki Li
Studio Box - Dong Kyun Park
Sungho Park
Chow Tzy Foong
Europe
Michael Campi
Eric Laignel
Giuliano Berarducci
Julien Millet
Kalory
Japan
Nomura Kogei - Makihiko KUMEBAWA
Daisuke Murakami
Nakasa & Partners – Takeshi Nakasa
Middle East
GECKO MEDIA FZ LLC - Karl Jeffs
Analog production – Alexander Gresser
Illustrators & Artists
Charlotte Gastaut
Aurore de la Morinerie
Lorenzo Mattotti
Alexandre Benjamin Navet
Guiseppe Basile
High Jewelry
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels
All content in this website unless otherwise specified is © Van Cleef & Arpels – All rights reserved
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